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Helping Toyota and Lexus turn customers into long-term brand advocates

Chris Hancock, Managing Director

The author

Chris Hancock

Managing Director

Helping Toyota and Lexus turn customers into long-term brand advocates

We’re excited to share that we’ve been appointed to handle UK customer services on behalf of both Toyota and Lexus.

The automotive giants have recruited us to help them maintain a competitive advantage by using the latest contact services on the market.

Over the next three years, our team of 10 multi-skilled contact centre agents will help put customer experience first as they handle customer enquiries. The team will be responsible for managing inbound leads for test drives and brochure requests, and will also manage outbound activity to encourage customers who have expressed an interest in the brand to book a test drive, as well as engaging with those who have responded negatively to post-test drive questionnaires.  

It’s fantastic that Toyota and Lexus recognised us as a contact centre that truly puts the customer experience first. We believe that offering customers a flawless and integrated service is the key to success in today’s complex, multi-channel world. As we bring this approach to our work with Toyota and Lexus, we hope to turn customers into long-term advocates for the brand at every step of their journey.