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Customer Research and Surveying

Jaywing’s Computer Assisted Telephone Interview (CATI) unit currently conducts more than 15,000 telephone surveys per month, alongside ad hoc mystery shopping interactions for a range of clients wishing to learn more about their consumer and business customers.

As a Market Research Society Company Partner, all our interviewers have the highest levels of communication skills and receive regular training in accordance with the MRS Code of Conduct. 

Conducted to industry best practice standards, our extensive reporting and market intelligence (MI) enables our Insight Managers and client’s customer experience (CX) teams to gain a deep understanding of customer expectation, as well as causes of dissatisfaction and drivers of customer retention, loyalty and advocacy.

 

0333 370 6500 | [email protected]

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